Delta Enterprise.com

Replacement Parts

Email Customer Service
Please fill out the form below and a Delta Customer Service member will get back to you within 48 hours.

Call Customer Service :
Monday-Friday 9am-5pm EST.
(800) 377-3777 extension 6221, or call
(212) 645-9033
Fax: (212) 645-9032

Note- Emailing Customer service is a better option as the customer service agent will have all the details ready before you get on the phone.

Many cribs may look similar, however their construction and hardware systems are different. Serious injury or death can occur if the incorrect hardware is used on a crib. Please ensure you actually have a Delta crib. Our cribs use a mattress board and not a metal frame. Our name Delta Enterprise or Delta Children’s Products can be found on the instruction sheet that is glued on the mattress board.

Please ensure you have the correct model number and country of origin of your product. When ordering replacement parts, the model number and country information can be located on the instructions which can be found on the mattress board.

Please fill out the form below to contact a Delta Customer Service Member:

Thank you for contacting Delta Children's Products.

*Name:
*Address:
*City:
*State:
*Zip Code:
*Phone Number:
*Email:
*Model #:
*Country of Origin:
* Factory Purchase # (located on Instruction sheet):
*Manufactured Date:
Retailer Location:
Date of Purchase:
Common Issues (check all that apply)
	Paint Issue Wrong Paint Marred surface Paint Chipping Wood Issue Cracking/ Splitting Wood Warped Wood Damaged Molding Hardware Issue Missing Hardware Pack Missing Part Wrong Hardware Defective Hardware Shipping Issue Carrier Damage (UPS, Fed Ex, Truck) Package problem
Short Description of Problem:

Recalled Products Information:
Recalled Products

Crib Instructions:

FAQs:

How do I get another instruction manual for my crib?
Can I order additional parts that are not listed on the website?
What if the product is still under warranty?
If a part is temporarily out of stock, when can I expect it to be back in stock?
I have a question about which part is right for my product.
Are parts from different models interchangeable? Can I order a part that isn�t listed for my product?
Why do you ask for the model number and serial number/manufacture date of my product in order to find replacement parts?
When is my order processed?
What forms of payment do you accept?
When is my credit card charged?
Is my credit card information secure?
Can I cancel my order?
Can I return a replacement part I have ordered?
What will you use my email address for?

Q. How do I get another instruction manual for my crib?

A. We have all of our product manuals in the customer service section. If you don't see your model number there just call us up and we'll send one right over.

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Q. Can I order additional parts that are not listed on the website?

A. Certain parts are available only by calling Delta Customer Service directly at 1-800-377-3777 EXT 6221 Monday- Friday 9:00a.m.-5:00 p.m EST.

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Q. What if the product is still under warranty?

A. For product still under warranty you need to contact Customer Service at 1- 800-377-3777 Ext. 6221 Monday-Friday 9:00 a.m. � 5:00 p.m. EST. Please ensure you have your model number, place of purchase and receipt information handy.

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Q. If a part is temporarily out of stock, when can I expect it to be back in stock?

A. Parts that are listed as temporarily out of stock may take up to eight weeks to be restocked.

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Q. I have a question about which part is right for my product.

A. If you have any questions about which part is right for your product, call Customer Service at 1-800-377-3777 Ext. 6221 Monday � Friday, 9:00 a.m. � 5:00 p.m EST.

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Q. Are parts from different models interchangeable? Can I order a part that isn�t listed for my product?

A. Parts from other models are not interchangeable, may not be safe and are not guaranteed by Delta. You may only order parts that are listed as being appropriate for the model you own. If you have any questions about which part is right for your product, call Customer Service at 1-800-377-3777 Ext 6221, Monday Friday 9:00a.m.-5:00 p.m EST.

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Q. Why do you ask for the model number and serial number/manufacture date of my product in order to find replacement parts?

A. We at Delta care a lot about safety. And the only way we can make sure that the parts you order fit your Delta product is to ask for the model number of the product you own.

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Q. When is my order processed?

A. We begin processing your order as soon as you click �Submit Order.� You will receive an email notification as soon as your order is placed. Most orders placed before 10 p.m. ET for in stock items will ship within seven business days.

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Q. What forms of payment do you accept?

A. We accept Visa and MasterCard. For security and authentication purposes, the billing address provided with your order must match the billing address associated with the credit card being used to make the purchase. We are unable to accept any form of payment with a non-U.S. billing address.

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Q. When is my credit card charged?

A. Your credit card will be charged as the item(s) in your order are shipped.

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Q. Is my credit card information secure?

A. Delta uses Secure Sockets Layer (SSL) technology to securely send the information you provide during checkout to and from our web site. (You can tell that a page is secure by looking for the �closed lock� symbol in the lower right hand corner of your browser.) This technology sends information in an encrypted format, insuring that it can only be read by Delta. In addition, we use digital security certificates from Verisign to protect the integrity of our site. Finally, we do not store credit card information.

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Q. Can I cancel my order?

A. We�re sorry, but we are unable to cancel orders once they have been submitted.

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Q. Can I return a replacement part I have ordered?

A. We�re sorry, but we are unable to return or refund any part orders that have been already shipped.

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Q. What will you use my email address for?

A. We may use your e-mail address to send the following types of e-mail message to you: Regularly scheduled E-Mail Newsletters. This may be related to Delta Enterprise Products, as well as valuable offers from our Business Partners, in which you have elected to receive. Optional Messages. This may include additional alerts and notifications beyond those noted above.

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